TERMS AND CONDITIONS

In the following notes and conditions “The Customer” shall mean the purchaser of the goods as recorded in the quotation on the reverse of this document and “The Company” shall mean Tidy Bedrooms Limited

PLEASE NOTE

The dimensions indicated on the contract drawing are a close approximation but may need to be adjusted at the point of installation.

Floors, backs and sides will only be fitted if specified by the customer.

There may be a join-in material used over 2440mm long.

Please read and note the conditions of trading below. Any changes made in the room subsequent to the date of this document and which may affect the installation shown herein should be notified to the company immediately.

The customer is responsible for the relocation or removal of electrical and pipe work services and appliances, carpets, existing furniture or other obstructions not to be contained within the installation and making good all surfaces prior to our attendance.

If the room is not cleared and ready on the morning of the installation it may not be possible for the wardrobe to be fitted, if this is the case there is a £275 charge for the missed fitting day.

Although as much of the furniture system as possible is pre-fabricated, the made-to-measure nature of the product may necessitate the cutting and scribing of long panels on the premises and you are requested to ensure that adequate working space is made available where possible.

Please notify the company if at any stage it becomes known that a 240-volt power supply will, or may not be available during the agreed installation period.

Non-availability of supply may preclude commencement and/or completion within the agreed period.

Under the obligations of Health and Safety, customers are kindly requested not to be present in the room when the works are in progress.

Where lights are fitted, the electrical feed will be taken from the nearest 13amp socket which may necessitate running a surface wire from the wardrobe to the socket. Where this is not acceptable, a lead with a 13 amp plug fitted will be left for the customer’s own Electrician to connect in an acceptable manner at the customer’s cost.

It is the customer’s responsibility to give the company as much notice as possible of changes to fitting dates. Where less than three weeks’ notice is given of a required date change and charge of £275 per fitting day will be levied to cover costs.

Colour tones, textures and grains may vary from one batch to another, please be aware that furniture purchased from Tidy Bedrooms may not match furniture purchased from another company. Samples are supplied in good faith but may not match the particular batch supplied.

Tidy Bedrooms Ltd undertakes to repair or replace the product or part of the product free of charge in respect of both parts and labour if the product develops a fault due to defective construction or materials within one year or develops a fault in silvering or painting of any glass product within 15 years of the date of installation, subject to our guarantee conditions (full details can be found on www.tidybedrooms.co.uk). The soft closing mechanism on doors and drawers will be covered under the guarantee for 1 year from the date of installation. If this mechanism fails after this period a call-out fee will be charged on top of the replacement part(s) cost.

CONDITIONS OF TRADING

Unless agreed otherwise in writing, in placing an order the customer shall be deemed to accept and abide by the conditions set out hereunder.

The extent of the works to be undertaken shall be limited to the installation of the items indicated on the contract drawings provided such items enable proper and efficient use of their purpose.

In the interests of continuous improvement of its products and methods of installation, the company reserves the right to change such methods and specifications without notice.

Whilst the company warrants to carry out the works diligently and to exercise all reasonable precautions in the course thereof, due to the nature of the works the company shall not be held liable for damage to decorations local to the area of installation.

The customer accepts that the quotation price is based upon clear access to the works from 8 am on a fitting day and unhindered working conditions to the reasonable requirement of the company.

Full payment or finance acceptance is required at the time of order.

The normal completion period (s) for installation of the works will be stated by the company prior to the commencement of works. Where subject to circumstances beyond the control of the company such period(s) need to be extended/altered new period(s) shall be agreed between the customer and the company without liability attaching to either party in respect thereof.

The company shall not be held responsible for delays to installations caused due to industrial action by third parties beyond its control.

Property in any goods shall not pass to the customer until all sums outstanding from the customer to the company whether in respect of goods or for any other reasons whatsoever have been paid in full by the customer.

YOUR RIGHT TO CANCEL

Our wardrobes are designed and built to your specification therefore cannot be cancelled or returned once the order is accepted. In this case, after payment is made you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract.

WRITTEN COMPLAINTS PROCEDURE

Tidy Bedrooms Ltd is committed to giving our clients the highest level of service from the most qualified staff whilst never compromising on our standards and ethics. As well as carrying out internal monitoring of our quality standards, we actively request feedback from our clients on how we are performing looking for opportunities to improve our customer service.

A key commitment of Tidy Bedrooms Ltd is the organisation will handle any complaints both speedily and fairly. When something does not go as planned, we want you to let us know so we can take action and provide appropriate solutions.

Should you feel it necessary to make a complaint, please email info@tidybedrooms.co.uk and we will commit to the following:

An acknowledgement letter will be sent within five working days

Assign your complaint to a named person who will deal with the complaint throughout the process

Keep you informed by phone call or email should there be any delays Liaise, at your request, with anyone acting formally on your behalf

Our team will deal with it fully and provide a final response, in writing, within 28 working days of receipt

The final response will either accept, reject or offer remedial action in regard to the complaint

If for any reason a final response is not decided upon, a written response will be sent explaining why If for any reason you are not satisfied with our final response or we exceed the response timescales, you may refer your complaint to The Furniture Ombudsman Service or The Financial Ombudsman Service (reason dependant):

The Furniture Ombudsman Service Second Floor, 3-4 Viewpoint Office Village Babbage Road, Stevenage, Hertfordshire, SG1 2EQ.

Website: fhio.org. Tel: 0333 241 3209

The Financial Ombudsman Service Exchange Tower, London, E14 9SR.
Website: financial-ombudsman.org.uk Tel: 0800 023 4567

We commit to give our full cooperation to the Ombudsman during any investigation and comply with their final decision.

Any complaints should be emailed to info@tidybedrooms.co.uk. Alternatively, you may wish to speak to a member of our team by calling 01582 471847. Please ensure that you provide your contact details when making your complaint.

Tidy Bedrooms is the trading name of Tidy Bedrooms Limited. Registered office 107 Hindes Road, Harrow, Middlesex, HA1 1RU. Registered in England

08961584 and authorised and regulated by the Financial Conduct Authority FRN655100. We are a credit broker and not a lender. We offer credit facilities from one lender.