Complaints Policy 

Tidy Bedrooms Ltd are committed to giving our customers the highest level of service from the most qualified staff whilst never compromising on our standards and ethics. As well as carrying out internal monitoring of our quality standards, we actively request feedback from our customers on how we are performing looking for opportunities to improve our customer service. 

A key commitment of Tidy Bedrooms Ltd, is the organisation will handle any complaints both speedily and fairly. When something does not go as planned, we want you to let us know so we can take action and provide appropriate solutions. 

Should you feel it necessary to make a complaint, we will commit to the following: 

  • An acknowledgment letter will be sent within five working days 

  • Assign your complaint to a named person who will deal with the complaint throughout the process 

  • Keep you informed by phone call or email should there be any delays 

  • Liaise, at your request, with anyone acting formally on your behalf 

  • Our team will deal with it fully and provide a final response, in writing, within 28 working days of receipt 

  • The final response will either accept, reject or offer remedial action in regards to the complaint 

  • If for any reason a final response is not decided upon, a written response will be sent explaining why 

If for any reason you are not satisfied with our final response, or we exceed the response timescales, you may refer your complaint to The Furniture Ombudsman Service or The Financial Ombudsman Service (reason dependant): 

The Furniture Ombudsman Service 

Second Floor, 3-4 Viewpoint Office Village 

Babbage Road, Stevenage, Hertfordshire, SG1 2EQ 

 www.thefurnitureombudsman.org 

 0333 241 3209 

The Financial Ombudsman Service 

Exchange Tower, London, E14 9SR 

www.financial-ombudsman.org.uk 

0800 023 4567 

We commit to give our full cooperation to the Ombudsman during any investigation and comply with their final decision. 

Any complaints should be emailed to info(at)tidybedrooms.co.uk. Alternatively you may wish to speak to a member of our team by calling 01582 471847. 

Please ensure that you provide your contact details when making your complaint.