Tidy Bedrooms Ltd are committed to giving our clients the highest level of service from the most qualified staff whilst never compromising on our standards and ethics. As well as carrying out internal monitoring of our quality standards, we actively request feedback from our clients on how we are performing looking for opportunities to improve our customer service.
A key commitment of Tidy Bedrooms Ltd, is the organisation will handle any complaints both speedily and fairly. When something does not go as planned, we want you to let us know so we can take action and provide appropriate solutions.
Should you feel it necessary to make a complaint, we will commit to the following:
If for any reason you are not satisfied with our final response, or we exceed the response timescales, you may refer your complaint to The Furniture Ombudsman Service or The Financial Ombudsman Service (reason dependant):
The Furniture Ombudsman Service
Second Floor, 3-4 Viewpoint Office Village
Babbage Road, Stevenage, Hertfordshire, SG1 2EQ
Tel: 0333 241 3209
The Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Tel: 0800 023 4567
We commit to give our full cooperation to the Ombudsman during any investigation and comply with their final decision.
Any complaints should be emailed to info ( a t ) tidybedrooms.co.uk or posted to Unit 1, Lawrence Way Ind. Estate, Brewers Hill Road, Dunstable, Beds. LU6 1BD. Alternatively you may wish to speak to a member of our team by calling 01582 471847.
Please ensure that you provide your contact details when making your complaint.
We've teamed up with Feefo, an independent review service to find out what our customers really think about our bespoke fitted wardrobes.
Arrange a free, no-obligation design visit from one of our custom wardrobe installation experts to ensure your peace of mind.
We have a large range of glass and wood effect panel samples that we use in our fitted wardrobes for you to choose from.
Our wardrobes are covered by our 15 year guarantee giving you peace of mind that you are buying high quality fitted bedrooom furniture.